OUR PROMISE

TO PRINCETON'S BROKER PARTNERS

PRINCETON'S PARTNER PROMISE

It is our mission to show up every day and improve our mortgage process for our broker partners and their customers.

We believe that customer loyalty is earned by providing a consistent, effortless experience and by doing the right thing, every time.

We do not solicit customers originated through the broker channel for future business or refinances.
- We have thick walls between our Wholesale and Retail channels. The two platforms do not share information.
If there is channel conflict, we defer to the benefit of the customer and broker.
- For example, if a loan is originated through a mortgage broker, and the customer subsequently applies through our retail channel platform, we re-direct the consumer back to our broker partner.